Information Technology

Aviapartner's state-of-the-art integrated IT-systems have been designed to support its various handling services online and in real time. The interface with customer systems has thereby received priority attention. The Aviapartner group has indeed a long tradition of focusing on service quality and adapting to individual customer needs.

Basic Handling Systems:

• Customer Database
• Contract Database
• Flight Information System
• Communication module
• Invoicing System

Specific Passenger and Ramp-Handling modules:

• ACE (Aviapartner Common language Environment): enables agents to access several host check-in systems by one unique user interface, including an own local Departure Control System
• APlus (Aviapartner Loadsheet User System): weight & balance system
• Lost & Found internet, wireless bag-tag scanning and IVR (Interactive Voice Response) application
• Incident Reporting
• AHM804 for objective quality measuring

Specific Cargo Handling system:

• CAuSA (Cargo Automation System Aviapartner): interactive and integrated cargo handling system to support Import, Export, Transfer, Warehouse, DGR & ADR, customs procedures, including barcode application and wireless data transfer.

Productivity systems:

• HRM Database
• Training and Qualification Management
• Planning, Rostering and Real-time Scheduling

All solutions have been developed in view of the business needs based on the high functional experience of our staff. These systems are available in all airports of our network through our APNet (Aviapartner network) where the PC's are running on Windows XP.